AI-powered luxury concierge app

Project Name

Louis Fourteen

Industries

SaaS

Timeline

2022

Live view
Deliverables

Strategy, Customer Experience

The client

Louis Fourteen is a global lifestyle management firm offering exclusive concierge services to Ultra-High-Net-Worth Individuals (UHNWIs). As a lifestyle brand dedicated to the art of living well, they offer unrivalled access to high-end experiences in travel, and hospitality. Their holistic approach, fuelled by AI, combines a deeply personal touch with an enhanced understanding of their members' wants, needs, desires, and preferences.

Challenges

Streamline the user experience for a luxury concierge service, ensuring intuitive navigation and effortless engagement within a high-end interface.

How we made it happen

We simplified the user flow with top-notch experience design and created an app that seamlessly blends user-friendly navigation with a premium, luxury interface. We included a highly perosnalised chatbot that not only enhanced functionality but also elevated the overall luxury experience.

55%

increase in
client engagement

40%

reduction in
response time

95%

satisfaction rate for luxury experiences

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